What happens if my delivery is unsuccessful?

Once your order ships, you'll receive a tracking link. We strongly recommend monitoring it and using it to manage your delivery as early as possible, including rescheduling, redirecting or arranging to collect your wine.

USA: Our courier will generally make up to three delivery attempts. In some areas, after an unsuccessful attempt your wine may instead be sent to a nearby pickup location, where you'll have 7 days to collect it with valid ID showing you are 21+ and matching the delivery address. We'll email you when your wine is ready to collect, and send a reminder if it's still waiting after 3 days. If delivery or collection can't be completed, your wine will be returned to our US dispatch warehouse.

Rest of world: Delivery attempts and collection timeframes are set by our courier partner and vary by country. If delivery is unsuccessful, your wine may be held at a local depot or pickup point. If it isn't collected within the courier's holding period, it may be returned or disposed of in line with the courier's policy in your country. Your tracking link will show the options available to you.