Help Center
Account & Rewards
No - but an account lets you save shipping/payment details, track orders, manage preferences, and access exclusive offers.
Stay tuned! We’re working on a loyalty program and early-access memberships. Subscribe to our email list for updates!
Gift Cards & Gifting
Yes! Select the recipient’s currency at checkout to cover freight, duties, taxes and insurance.
You can purchase a gift card directly from our [Gift Cards page] on the Australia Tasting Room website. Simply select your preferred denomination, add it to your cart, and check out as you would with any other product.
Gift cards are currently available in set fixed denominations in the currency of the country you are purchasing from
All gift cards are delivered digitally by email. You’ll receive a unique code that can be entered at checkout. No waiting for the post, no shipping fees.
Yes. If the balance on your gift card covers more than one purchase, you can continue using it until the balance is fully spent.
Yes. You can enter more than one gift card code at checkout to combine balances on a single purchase
Yes. Gift card validity depends on your location:
Yes. You can check your remaining balance by logging into your Australia Tasting Room account and, by entering your gift card code at checkout - the balance will be displayed automatically.
You can also check your gift card balance at the bottom of ...
Gift cards are non refundable and cannot be exchanged for cash or credit.
Please treat gift cards like cash. Lost or stolen cards cannot be replaced. If you lose your gift card email, we can reissue the code. Please contact support@australiatastingroom.com with your order details and we’ll resend it.
Legal & Age Restrictions
Yes - order only if you meet the legal drinking age in your country (21+ in the USA, 18+ elsewhere).
Ordering & Payment
We accept Visa, Mastercard, American Express, PayPal, Apple Pay & Google Pay all processed via secure, encrypted gateway.
Yes - your information is handled with industry-standard SSL encryption and is processed by global trusted secure payment platform Braintree
We support most major credit cards. PayPal, Apple Pay & Google Pay as forms of payment will be coming soon however you can still use Apple Wallet and Google Wallet when you go through checkout.
Enter your code in the designated field during checkout. Please confirm it’s valid and entered correctly.
All orders are final once submitted, so please ensure your selection is correct before completing your purchase.
Our prices are shown in your local currency and are updated automatically using live exchange rates. Because currency values move daily, prices may change slightly from day to day.
Some wineries remove Australian taxes such as GST and Wine Equalisation Tax on export orders, while others choose not to. This is set by each winery individually. All prices shown already reflect any tax removals or export pricing the winery has chosen to apply. You can use the filter 'Export Savings Applied' to find the products with Australian taxes removed.
Yes, you can absolutely build a mixed case across multiple wineries.
Products & Sourcing
Availability is managed directly by each producer, based on their own inventory and release schedules.
Yes - limited-release and small-lot wines are clearly marked as such on the site.
Pre-orders are coming soon. Please subscribe to our email list to keep up to date with new features and updates.
Absolutely. If there’s something you’re after, our wine concierge team can often locate it, just ask
At Australia Tasting Room, we want you to enjoy your purchases with confidence. If your products arrive damaged, spoilt, or are lost in transit, we will refund or replace them at our discretion.
Returns & Refunds
You can find our returns & refunds policy here [link]
Returns for change of mind aren’t generally accepted. Please consult our full Returns Policy for detailed guidelines. [link]
Once processed, refunds are typically issued within 5–7 business days, though your payment provider may take additional time to remit the funds to your account.
Click “Forgot Password” on the login page, and follow the instructions.
Shipping & Delviery
We ship directly from Australian Producers to the USA (excluding Utah, Mississippi, Delaware, Rhode Island, and Arkansas), Belgium, Czech Republic, Germany, Hong Kong, Ireland, Italy, Japan, Netherlands, New Zealand, Singapore, South Korea, Switzerland, Taiwan and the United Kingdom.
All costs including shipping are included in the price displayed per bottle
Yes, shipping rules vary slightly by country
The commercial invoice is used for customs clearance purposes and only shows the value of the wine itself in Australian Dollars
USA - 4-6 weeks. Everywhere else - 7-14 Days
Delivery requirements may vary depending on the local courier service
Unfortunately, we don’t ship to PO boxes. We require a residential or business street address.
Absolutely. We use eco-thermal protective packaging to ensure your bottles arrive in pristine condition and, insurance is included in the purchase amount when you check out.
If it ever happens, let us know and we will arrange with the producer a replacement at no additional charge to you.
It is exceptionally rare to receive a report of a broken bottle. If you do experience a breakage simply contact us and provide photographs. We will investigate and usually arrange a refund or replacement for in accordance with our refund & returns policy.
Sustainability & Packaging
Yes. We use recyclable and reusable packaging, and continuously refine our approach to minimise environmental impact.
We partner with many producers who prioritise sustainable, land-respecting practices. Many wines are vegan-friendly, organic, or biodynamic certified.
Still Have Questions?
Contact form: on our Website’s Help Centre or Live chat: available during business hours
